YOUR GLOBAL EMERGENCY SOLUTION
This requires identifying problems, proposing solutions, convincing and federating the actors of change.
We act simultaneously in four areas:
Come and help us to change the world of tomorrow, become an actor of change and join our panel of referents who will propose solutions in response to the problems and needs expressed.
Their history:
The PSAPs centres (Public Safety Answering Point or 112, 911, 999, etc.) have often developed independently of each other, sometimes with a certain cohesion at national level, sometimes not. Each centre has therefore evolved according to its history, the satisfaction of its staff with the programmes used, but always facing technological and legal imperatives to ensure the necessary efficiency and confidentiality in the processing of your data.
The situation becomes even more complicated when we add the various emergency actors, namely the Police, Fire Brigade and Medical Assistance, each of which obviously have their own call centre depending on their emergency number.
In order to further complicate matters, each country has adopted a specific call architecture, with some countries receiving all calls on the same emergency number and the PSAP agent then allocating the necessary services (fire, police, ambulance) according to the case, while other countries have preferred to let each service manage its own cases (firefighters manage fires from their call centre, for example).
This leads to problems of interconnection between the centres, both nationally and internationally, sometimes complicating the task of the centres to share the management of a case requiring multiple interveners (such as a case of arson with injuries, for example, where both the police, fire brigade and ambulance attendants have to intervene).
Their job:
Of course, PSAPs agents do a magnificent and noble job in helping people in the face of an emergency of any kind. What's more, it's a tough job because the calls are often emotionally charged, stressful and sometimes give rise to negative experiences with death, aggression, rape, ... and the PSAP agent has to give of himself to best assist the caller while waiting for the arrival of the intervention units.
In addition, the number of calls to emergency numbers is constantly increasing, sometimes with erroneous or not very serious calls. For example, the United Kingdom received almost 30 million calls on its emergency number in 2018 for 60 million inhabitants and this "50% rule" can be transposed to almost all countries.
PSAP agents must therefore remain efficient at all times and therefore have various fears, including simply that of novelty: new work platform, new technologies, etc.
Technologies:
However, many technologies are nowadays valid and could be used to optimize the chances of survival by providing more information to PSAP agents, on-site responders, the loved ones of the person in emergency situations and even the person themselves.
For example, while this solution is simple to adopt in centres, only a little over 40% of EU Member States have access to AML (acute mobile location), allowing PSAP agents to know the precise location of the caller from his or her mobile phone. How many of us know their exact location in an accident or other emergency? Very few, of course, and this slows down care. In the same vein, videophony is currently impossible for various reasons, although it could open the door to many additional opportunities, both for the PSAP agent and the caller.
Furthermore, the protection of personal data adds a layer of complexity to the logistics.
We do see a trend towards reunification and the adoption of common solutions, both within each country and between different countries, at least within Europe with the PEMEA programme. However, there is still a long way to go given the technical constraints and the reorganisation of staff in each country.
The voice of the PSAPs' agents is nevertheless very important in order to help put forward the most useful and easily adoptable technological solutions while maintaining an optimal level of excellence and a lighter workload. Your work is important, people are counting on you to make our world of tomorrow a better and safer place!
So come and help us to change this world of tomorrow, become an actor of change and join our panel of referents who will propose solutions in response to the problems and needs expressed.
The second part of our studies will be aimed at the users of emergency services - you, us! Emergency situations differ enormously from one to another, whether we are involved in a road accident, a home accident, a sports accident, a disappearance, a fire, or an assault. Many problems arise immediately:
This leads to significant disparities in care between countries, and even within the same country. In many countries, several of the few points developed above are a source of delay in the provision of accident care.
It is enough to add a number of additional points to convince ourselves that much remains to be done in the 21st century:
It seems important to us at this time that our governments listen to the desires of their people, both to better secure their own population and to improve the safety of tourists and other visitors. We therefore wish to gather the opinions of the population of each country in order to improve the security of all of us, our own security as well as that of our relatives, husbands/wives, children and families.
So come and help us to change this world of tomorrow, become an actor of change and join our panel of referents who will propose solutions in response to the problems and needs expressed.
At a time when the digitisation of the world could be a major help for our own security, it requires a common vision, a global vision, to make everyone's life safer.
However, each system differs from its neighbour and offers complementary potentialities that can become interesting when used properly, whether it be smartphones and their sensors, connected watches, dangers linked to the processing of sensitive data: data hosting on smartphones or on servers, eCall in connected cars, connected helmets, etc.
It is only by identifying all the concerns (technological or architectural) together that we will be able to find solutions to improve user security.
However, the voice of the players in new technologies is very important in order to incorporate into our solutions a common architecture allowing other complementary players to integrate into the same system and to optimise the use of these functionalities in order to improve the security of all. It is not a question of sharing our market shares but simply of helping each other to optimise the security of our populations.
So come and help us to change this world of tomorrow, become an actor of change and join our panel of referents who will propose solutions in response to the problems and needs expressed.
The health of all can concern a number of partners, whether insurance companies wishing to optimise the security of their members, university campuses wishing to secure their students, organisers of sporting events wishing to protect their participants, tour operators, tour operators, countries with strong tourist activities, etc.
Of course, the list can be long! But it is only by pooling the expectations of such players that we can find optimal solutions and make everyone's work known.
Your vision, as a partner, can be very important in building a better, connected world of tomorrow by identifying your needs and expectations.
So come and help us to change this world of tomorrow, become an actor of change and join our panel of referents who will propose solutions in response to the problems and needs expressed.
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